NBCUniversal Media, LLC (“NBCUniversal”), a company incorporated under Delaware law, with its registered address at 30 Rockefeller Plaza, New York, New York 10112, is responsible for this website and its contents (the “Website”).
NBCUniversal respects your concerns about privacy and values the relationship we have with you.
• the types of personal information we collect on the Website ( “personal information” means information that identifies a specific person, such as full name or email address) and describes generally NBCUniversal’s practices for handling non-personal information (for example demographics and services usage);
• how we may use that personal information and with whom we may share it;
• the measures we take to protect the security of your personal information; and
• your rights and how you can contact NBCUniversal.
1. Personal Information We Collect and How We Use It
We may collect personal information (including health-related information) when you voluntarily submit such information on the Website, for example when you subscribe to newsletters, register for chat rooms, participate in surveys, competitions, games, or weight loss programs, purchase merchandise etc.
See below for more details about what type of information we may collect from you during those interactions.
1.1 Personal Information You Provide To Us
You may choose to provide personal information (such as your name, address, telephone number, email address, or health-related information) through the Website. If you choose not to provide us with your personal information, you may not be able to access some of the services offered on the Website (e.g. subscribe to newsletters, enter competitions, and purchase products).
Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Website. In order to do so, we may collect and use your personal information as follows.
Protecting our Rights
In general, we collect, store and use your personal information to provide you with a safe, smooth, efficient and customized experience on the Website. However, sometimes we need to collect and use your personal information to enable us to:
• to provide technical support;
• to prevent fraud or potentially illegal activities (including copyright infringement); or
• enforce the Terms of Service.
If you communicate with NBCUniversal through the “Contact Us” link on the Website, we may ask you for your contact details, such as your name, email address and telephone number so we can respond to your questions and comments. You may choose to provide additional information as well.
Newsletters and Other Communications
On the Website, you may sign up to receive newsletters and other communications about NBCUniversal’s services and promotions. To sign up, we may ask for your contact details (such as your name and email address). This information is used by NBCUniversal to send you the communications you request.
Details of how you can opt-out of receiving any communications from us are detailed in the section headed “Your Rights” below.
Goods or Services for Purchase
From time to time we may offer products or services for purchase through the Website. When you choose to purchase merchandise or subscribe for such services, we may ask you to provide your name, email address, postal address and telephone number. This information is collected for the purpose of providing you with the products/services you choose to purchase and/or subscribe. We may also ask you to provide your credit/debit card details for this purchase (“Payment Details”), or we may direct you to a third party payment processing service (such as PayPal) to make payment. To ensure the security of your Payment Details, NBCUniversal uses industry-standard encryption technologies when transferring and receiving Payment Details exchanged with the Website. If we direct you to a third party payment process service we will advise you of this during the payment process. Please be aware that NBCUniversal is not liable or responsible for such service and your use of that service might be subject to terms and conditions imposed by the service provider.
If you are a member of the media, you may join the “Media” section of the Website to access additional information. To sign up, we may ask you for your personal information such as your name, email address, telephone number, and company name and job title. We use this information to allow you to access additional information on the Website and to provide you with information that you may request.
Contests, Sweepstakes and Other Promotions
We may occasionally conduct contests, sweepstakes and other promotions. If you choose to enter, we may ask you for your contact details such as your name, email address, postal address and telephone number for the purpose of conducting these promotions.
When you play one of our games, we may collect and store certain profile information that you provide directly or through a third party that is offering our game(s). To provide a richer game and social experience, we also collect information about your play and interaction with other players and our games. The bulk of this information is collected and stored through the use of web logs, which are files on NBCUniversal’s web servers that record actions taken on our games and the Website. In general, we collect, store and use your information to provide you with a safe, smooth, efficient and customized experience in the following ways:
• to register your account and allow you to play our games
• to customise your gaming experience
• to administer games and improve game play
• to identify and suggest connections with other Website users
• to enable user-to-user communications
• to provide technical support and respond to user enquiries
• to prevent fraud or potentially illegal activities and enforce our Terms of Service
• to notify users of in-game updates
• to provide in-game leader boards
• to communicate about our/third parties new and current games/products/services (including promotional offers)
• to solicit input and feedback to improve our products and services
• to resolve disputes, collect fees and troubleshoot problems
We may also offer you the option to complete a user profile that is visible to other users of the Website. This profile may include:
o profile photo
o username(s) and/or a website ID number
o interests / hobbies
o biographic details
o links to your profiles on social networking sites (e.g. Facebook)
o details about games you play
Message Boards, Chat Rooms, Blogs and Other User Forum
• Personal information (including health-related information) posted to message boards, chat rooms, blogs and other user forums becomes public information. Please see our Terms of Service for the standards of behaviour that must be followed when using these sections of the Website. You may be able to take part in certain activities on the Website or games that give you the opportunity to communicate or share information not just with us, but also with other users of the Website. These include: participating in player forums and message boards
• posting public comments to other users’ profiles or game boards
• sending private messages, email addresses or invitations to other users, either directly on the Website or to their email accounts
• chatting with other users
• posting photos
These online communications may be accessed and disclosed (i) in response to a legal requirement such as a court order; (ii) when we are required to disclose the information in response to such a legal requirement; (iii) where we have a good faith belief that the Website is being used in the commission of a crime; (iv) where we have a good faith belief that there is an emergency which poses a threat to the safety of you or another person; and (v) when necessary either to protect our rights (including to enforce the Terms of Service) or for us to provide the service you have requested.
Information collected when you register for or use our wireless applications and services via your phone or other mobile device or when such applications interact with the Website, for example, our smartphone applications.
Other Website Features
We offer Website visitors various features for their enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features. Where this is the case we will provide more detailed information about what information you need to provide and will explain how we will use it.
We encourage parents and guardians to spend time with their children online and to be fully familiar with the sites visited by their children. At various places on the Website or when providing other services, we may ask users for their age. By using the Website or our services you agree to respond truthfully and accurately about your age. We do not knowingly collect or store any personal information from children under the age of 13.
Social media plug-ins
1.2 Information We Collect Automatically
When you visit the Website, we automatically collect certain information, that we then aggregate so that it is not linked to a single, identifiable individual. This information provides us with statistics such as how many users visit the Website and which pages were accessed. By collecting this information, we learn how to best tailor the Website to our users. We may also enter into arrangements with outside companies that possess technology that allows the advertising and marketing you receive on the Website to be customized. If we enter into such arrangements, we will provide you with appropriate information on the Website.
We may also collect computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
We may also use anonymous data in aggregate form for purposes of research or analysis. In order to better understand and serve our customers, we may conduct research based on customer demographics, interests and behaviours. Although this aggregated data may be based in part on personal information it does not identify any users personally. We may share this type of anonymous data with third parties, including our affiliates, agents, service providers and current and prospective business partners to administer the Website and for advertising, promotional and other business purposes.
A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these tools exist.
2. Where Your Personal Information Will Be Used
3. How We Share Personal Information
We may also share your personal information with service providers we have retained to perform certain business-related functions on our behalf, such as hosting websites, maintaining databases, administering contests, providing technology services, and processing payments. These parties are provided only with the personal information they need to perform their functions and can only use and disclose such personal information as is necessary to perform the services on our behalf or to comply with legal requirements. We have taken steps to ensure that any such third party service providers will take appropriate steps to protect your personal information as we would.
In addition, we may disclose your personal information to our affiliates and third parties (including, amongst others, law enforcement agencies, government/regulatory bodies, content protection organisations): (1) protect our legal rights, privacy or safety, and those of our subsidiaries, affiliates, employees, agents and contractors; (2) protect the safety and security of visitors to the Website or other properties; (3) protect against fraud or other illegal activity or for risk management purposes; (4) respond to inquiries or requests from government, regulatory, law enforcement or public authorities; (5) permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages that we may sustain; (6) comply with subpoenas, search warrants, the law or other legal process; or (7) enforce our Terms of Service.
We reserve the right to transfer your personal information in the event we sell or transfer all or a part of our business or assets, or in the event that administrative responsibility for the Website is transferred to another entity.
4. Links to Other Sites
5. How We Protect Personal Information
We maintain reasonable administrative, technical and physical safeguards for the Website to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information you provide on the Website. Unfortunately, no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of personal information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.
6. Your Rights
We provide Website visitors with access to personal information they provide through the Website and the ability to review, update and correct it as and when necessary. Such requests may be subject to a small fee. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal information.
If you have previously provided personal information to the Website to subscribe to one or more email newsletters or are receiving emails or other communications from the Website and you do not want to receive such emails, please discontinue your subscriptions by selecting the "unsubscribe" link at the bottom of any message, or the other means provided to unsubscribe, or using the contact details below.
• submitting your inquiry here at Privacy.email@example.com ; or
• writing to NBCUniversal Attn: The Biggest Loser at 100 Universal City Plaza Bldg 1440, 23rd Floor Universal City, CA 91608
If you choose to write, please send us a signed letter of request with your address.
7. Applicable Law
The Website is not intended to subject NBCUniversal to the laws or jurisdiction of any state, country or territory other than that of the United States. Please note that we do not represent or warrant that the Website is appropriate for use in any particular jurisdiction. Those who choose to access the Website do so at their own initiative and are responsible for complying with all local laws, rules and regulations.
8. Updates to Our Privacy Notice.
9. Notice to California Residents:
Residents of the State of California may request a list of all third parties to which this Website has disclosed certain information during the preceding year for those third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us at NBCUniversal Attn: The Biggest Loser at 100 Universal City Plaza Bldg 1440, 23rd Floor Universal City, CA 91608 .For all requests, you must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.